All purchased items from our website that are in stock will ship next
business day. We do not offer refunds on goods purchased but instead
offer an exchange or store credit on returned items that are not
custom ordered. In the event that a custom ordered item is not
perfect, please phone us and we will help to make it right. All return
shipping costs are customer's responsibility with the exception of
Rent A Kilt.Com - Rental Terms & Conditions.
Last Minute Orders: We welcome last minute orders! However, please be
aware that shipping may have to be by air and extra charges maybe
applied.In the event that we do not have the item for your last minute
request (for rentals and / or purchases), we will offer a full
refund.In the event your item does not arrive at the appropriate time,
we can offer a refund on the item(s) alone, shipping not included. Any
refunds given to your credit card will take 5-10 business days to post
to your credit or debit card account. Unlike a normal rental (not last
minute), we are not liable for any replacement costs.
Non-refundable deposit, per person :.
If your full balance has been paid & you cancel your rental less than
30 days before your event date, your whole balance will be forfeited,
we will offer no refunds or credits. If your full balance has been
paid and you cancel your rental more than 30 days before your event
date, we will refund everything except 10% cancellation fee.
Reservations & shipping: No rental will be considered booked &
accepted until payment is made in full for each outfit. Rentals will
be shipped Approx 2/3 days prior to your event date, and shipments
will be made by UPS Ground. If a quicker delivery is desired, options
are available at the customers cost. If your rental qualifies for free
outfit, then we will ship the items along with your kilt orders unless
different arrangements ar agreed beforehand.Please note that shipping
costs plus the return shipping is always the customers
Improper measurements: A checklist is provided to ensure all items
have been enclosed. Rent A Kilt cannot be held responsible for
improper fittings due to our customer accidentally giving us wrong
measurements. If such event is to occur, we will work with you to
exchange items as quickly as possible, if available. The customer is
then responsible to pay for any additional shipping costs. We cannot
guarantee compensation for any complaints after the event.
Damaged & lost merchandise: Any rental merchandise that is damaged
beyond reasonable repair, or that is lost while in your possession,
will be charged to your credit card at full retail price. Torn and
damaged items that we deem repairable will be repaired at a fair price
and charged to your account.
Any rental merchandise returned permanently stained, soiled, or water
damaged will be charged full retail price for replacing the items. Any
rental kilt or shirt returned with bodily fluids on them will be
packed up and returned to you at retail price.Included in your list of
what is shipped to you as well will include the replacement cost.
If an article of clothing, a shoe, or any item rented is wet from
perspiration or water, it must be air dried (not in machine dryer)
before shipping. The customer will be held responsible for mold/mildew
infested items due to shipping wet clothes or shoes. Since mold/mildew
destroys clothing & shoes, the customer will be charged full retail
price for unsalvageable items damaged by mold/mildew.
If items become wrinkled during shipping then the best way to get
wrinkles out is steaming so damage does not occur.In normal
circumstances if the garment is hung for up to 12 - 24 hours then it
should solve this problem. Please do not use an iron on pleats as it
may cause damage.
Any personal items (sunglasses, etc.) that are accidentally left in a
rental return will be sent back to the customer at the customers cost.
Rent A Kilt.Com is not obligated to initiate contact in regards to a
lost & found issue. If you think you might have accidentally sent us
something that belongs to you, call 1-800 445 4587.
Extended rental fees: If you are sending rented items to us via
Ground they must be scanned by the delivery driver on the first
business day after your event. If you cannot make it to UPS location
or hand to any driver on the following business day after your event,
you have 2 options: accept the "extended rental fee" Call us or ship
the item via express so that it arrives on the due date given. All
rental merchandise is to be returned by the due date given. To
compensate for lost business, any rental merchandise not received by
the due date shall be subject to an "extended rental fee of $25.00 a
day, per person. The fees and/or merchandise replacement fees will be
charged to the credit card given on your rental account. For any full
formal rental outfits not returned within 7 days of your due date,
there will be a charge of $1,200 per package to your credit card on
file. For any individual items rented (IE: kilt only) the full retail
price for each item will be charged to your credit card on file.
Civil and criminal remedies: Rent A Kilt.co D/B/A Pipe N Dance Corp
reserves the right to pursue civil and criminal remedies against
lessee, including, but not limited to, obtaining, by Lessees credit
card or otherwise, from Lessee the cost of the full retail price of a
comparable substitute of equipment and extended rental fees assessed
prior to deeming the Lessee in default or the equipment lost or
unreturned; notifying a collections agency, which immediately results
in additional attorneys and collection fees being charged to Lessor;
filing of criminal charges; employing skip tracer, private
investigator, or repossession agency to collect the equipment or goods
sufficient to repay the value of the equipment; and/or pursue any and
all legal remedies against Lessee. Lessee will also forfeit all rights
exclusive. In the event of litigation to recover any such damages,
Lessee is held responsible for all legal fees and costs incurred by
Custom Kilt Terms & Conditions
Custom kilt sales are final, we offer no refunds or store credits on
custom kilts & custom jackets. Rent A Kilt.COM cannot be held
responsible for customers who inadvertently mis measure themselves. If
you have questions in regards to the measuring process please contact
us. 1-800 Hi Kilts.(445-4587)